Check in and check out was easy and convenient. My room had a broken drawer on the dresser, which is not so much an issue as they don’t know if it doesn’t get reported. This was the first hotel I have encountered that chose to remove these items from the room.
Being able to make a cup in your room is one less contact interaction with staff and other guests. The coffee maker, is an out right necessity, especially in a big resort. The guest book lets guests know when to check out where they can find restaurants nearby and a litany of other relevant information. These are two must have amenities for travelers. Due to covid, this resort has chosen to remove two items from the rooms: the guestbook and the coffee makers. Chewed gum was stuck to the side of the trash can and they appeared to have not been cleaned or wiped down in a very long time. There was one trash can in each location and both were gross. I also look for trash cans in the bathroom and sleeping area. Water spots and toothpaste splatter all over the faucet and bathroom mirror. The bathroom fixtures in the room I stayed in at Harrahs Resort in Cherokee was filthy. When entering a hotel room, I check all high touch areas, such as door handles, light fixtures and bathroom fixtures for cleanliness. There are certain things that I look for and expect from a hotel. I travel a lot, even during Covid, mostly for business and occasionally for pleasure.
